CLIENT WAIVER AND RELEASE OF LIABILITY AGREEMENT

This Client Waiver and Release of Liability (the “Agreement”) is entered into by the undersigned individual (the “Client”) in favor of Chamiers Core, its owners, directors, employees, instructors, staff, agents, contractors, and affiliates (collectively, the “Studio”). By signing this Agreement, the Client acknowledges, agrees to, and accepts all terms and conditions set forth below.

1. ACKNOWLEDGMENT OF RISKS AND PERSONAL RESPONSIBILITY

1.1 The Client acknowledges and accepts that participation in any Pilates classes, group training sessions, private sessions, movement therapies, strength and mobility training, wellness services, or the use of Studio facilities involves inherent physical exertion that may be strenuous  may carry certain inherent risks of injury, illness, or other harm, including but not limited to:

• Muscle strain, sprains, or other soft tissue injuries.

• Accidents resulting from use of reformers, props, or other studio equipment.

• Aggravation of pre-existing conditions or injuries.

• Aggravation of known or unknown medical conditions.

• Equipment malfunction, misuse, or user error.

• Slips, falls, or other accidents in studio or bathroom areas.

• Allergic reactions or intolerances to products consumed at the Wellness Bar

• Exposure to allergic substances through skin contact or studio consumables

1.2 The Client understands that while the Studio exercises due care to maintain a safe environment, risks cannot be entirely eliminated. The Client confirms that they have disclosed all relevant medical conditions, allergies, or injuries and agrees to use Studio equipment responsibly, assuming full liability for any injury or damage resulting from negligent use.

1.3 The Client assumes full responsibility for their own participation, understanding the potential health risks involved, and agrees to participate voluntarily.

1.4 The Client agrees to use all Studio equipment responsibly and with care and understands that misuse or negligent handling of equipment may result in damage for which the Client may be held financially responsible

2. MEDICAL CLEARANCE & PERSONAL RESPONSIBILITY

2.1 The Client affirms that:

• The Client is in good health and physically able to participate and have no known medical conditions that prevent them from safely participating.

• The Client hs obtained medical clearance where appropriate, especially if experiencing pregnancy, recent injury, recently post-surgical, or under medical care.

• The Client voluntarily assumes full responsibility responsibility for choosing to participate without medical clearance

• The Client will immediately notify the instructor of any discomfort, pain, or medical concerns that arise during participation.

• The Client will not attend sessions if unwell, injured, or experiencing contagious symptoms.

• The Client is fully responsible for their own health and well-being during all sessions

• The Client is responsible for monitoring my physical condition and will immediately stop any activity that causes pain, discomfort, or feels unsafe.

• The Client agrees not to hold Chamiers Core or its staff liable for any decisions they make regarding my effort level or participation in any session, class, or personal practice and assume full responsibility for any risk of loss, injury, or illness

• They agree to promptly report to Chamiers Core management any injuries, incidents, or unsafe conditions they encounter while using the Studio facilities.

2.2 The Client affirms their voluntary participation and acknowledges they are not under any coercion or undue influence.

2.3 The Client understands that Studio staff are not licensed healthcare providers and will not offer medical advice or diagnosis.

3. RELEASE OF LIABILITY

The Client voluntarily agree to assume all risks and waives, releasse, and discharges Chamiers Core, its owners, instructors, staff, affiliates, and contractors from any and all liability, claims, demands, or causes of action arising from:

• Injury (including but not limited to physical, emotional, or psychological injury).

• Loss, theft or damage to personal property.

• Illness or adverse reaction related to participation in physical activity or consumption of products/services.

• Any third-party actions or negligence.

3.2 This release applies fully whether claims arise from negligence, accidents, or any other cause allowed under applicable law.

3.3 The Client agrees to indemnify and hold harmless the Studio against all claims, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of their participation or conduct.

4. USE OF FACILITIES AND EQUIPMENT

4.1 The Client agrees to use all equipment and facilities responsibly and safely, according to instructions provided by staff.

4.2 The client understands that misuse of equipment or failure to follow guidance may increase risk and may result in denial of access to services. 

4.3 The Client understands that while storage is provided for personal belongings during their session, Chamiers Core is not responsible for any lost, stolen, or misplaced items. The Client agrees to bring only essential items into the studio and accept full responsibility for personal property while on the premises.

5. MEDIA RELEASE 

5.1 The Client grants permission to Chamiers Core to the use photos or videos taken during classes/events for promotional purposes on social media or other marketing materials unless a written objection is submitted in advance.

6. CONDUCT 

To ensure a safe, supportive, and inclusive environment for all clients and staff, the Client agrees to uphold the following standards of conduct while on the premises of Chamiers Core, including the studio, wellness bar, reception, and common areas:

• Treat instructors, staff, and fellow participants with courtesy, patience, and respect at all times.

• Refrain from disruptive, inappropriate, or confrontational behavior, including  aggressive language or verbal abuse.

• Respect others' personal space and comfort—this includes refraining from unsolicited physical contact or commentary on others' bodies, abilities, or appearance.

• Follow the guidance and instructions of instructors to ensure safe use of equipment and correct form during exercises.

• Understand that instructors may offer hands-on adjustments and can decline them at any time.

• Speak up if experiencing discomfort, pain, or dizziness and modify movements as needed.

• Refrain from participating under the influence of alcohol, drugs, or any substance that impairs physical or mental function.

• Maintain personal hygiene and clean equipment after use.

• Uphold an environment free from discrimination, harassment, or judgment on the basis of age, gender, sexuality, body type, race, religion, ability, or experience level.

• Understand that Chamiers Core is a shared space, and will help maintain a tone of calm, focus, and mutual respect.

Failure to follow these guidelines may result in suspension or termination of studio access.

6.2 Violations may result in suspension or termination of access without refund.

6.3 The Studio reserves sole discretion to refuse service for conduct violations, safety concerns, or policy non-compliance.

7. STUDIO SURVEILLANCE

7.1 The Client  understands and consents to the use of CCTV cameras within the studio premises (excluding locker room area and restroom), which are installed for the safety of all clients and staff.

7.2 The Client acknowledge that video footage is stored securely and access is strictly limited to authorized personnel only. These recordings will only be reviewed in the case of a safety concern, incident, or emergency, and will never be shared, distributed, or used for any other purpose.

8. STUDIO POLICIES

8.1 The Client agrees to:

• Refrain from wearing jewelry or accessories that could damage the reformer or any Studio equipment. The Client acknowledges responsibility for any damage caused by such items and accepts that the Studio will not be liable for injuries, accidents, or equipment damage resulting from non-compliance with this policy.

• Refrain from wearing disruptive jewelry or clothing that may get caught on equipment, particularly the reformer, during sessions. The Studio is not responsible for injuries or accidents resulting from failure to adhere to this guideline.

• Wear clean socks at all times in the studio to help maintain hygiene and reduce the risk of infection. The Client agrees not to enter the workout or common areas barefoot. If Client forgets to bring socks, the Client understands that they will have to purchase a pair of grippy socks at the front desk before the session begins.

• Make appropriate parking arrangements, understanding that on-site parking is limited due to external factors such as metro construction and other circumstances. The Studio is not responsible for providing parking facilities.

8.2 In order to help maintain a smooth and fair booking system, all cancellations must be made at least 12 hours in advance of scheduled sessions.

• Cancellations made at least 12 hours or more in advance will not incur any penalty.

• Cancellations made less than 12 hours before the session will be charged a ₹250 cancellation fee, but the session credit will not be deducted

• No-shows (missing a class without any prior notice) will result in a ₹250 no show fee AND loss of session credit

• The Client agrees to arrive on time for all scheduled sessions. If the Client is more than 15 minutes late they may not be permitted to join the session for safety reasons as they will have missed the warm-up window and. In such cases, the session will still be counted as used.

8.3 The Client agrees to treat all studio equipment with care and respect. The Client understands that if damage is caused to any equipment due to negligence, misuse, or failure to follow instructions, Client may be held financially responsible for the cost of repair or replacement.

8.4 The Client understands that class packages are valid for a fixed duration from the date of purchase, unless otherwise stated. The Client agrees to track sessions and use them within the validity period, acknowledging that unused sessions are forfeited and will not be carried over or refunded. Failure to utilize sessions within the designated validity period does not entitle the Client to refunds, store credits or automatic extensions.

8.4 The Client understands that all purchases of class packages, memberships, credits and merchandise are non-refundable, non-transferable and may not be sold or shared unless approved in writing.

8.5 The Client understands that all purchases of class packages, memberships, credits and merchandise are non-refundable, non-transferable and may not be sold or shared unless approved in writing.

8.6 The Client agrees that all payments associated with purchased packages, memberships, payment plans, and applicable late cancellation or no-show fees must be settled in accordance with the Studio's  payment schedule. Any outstanding payment requested by the Studio, including late cancellation fees or payment plan installments must be completed within three (3) days of the payment request. Failure to complete payment within this timeframe may result in the temporary suspension of services, restriction or termination of booking privileges, and/or suspension of membership benefits until all outstanding balances have been fully settled. The Studio reserves the right to deny future bookings or terminate services in cased of repeated or prolonged non-payment 

9. NO GUARANTEE OF RESULTS

9.1 The Studio makes no guarantees regarding outcomes from its services. Results depend on individual effort, health, and other personal factors.

9.2 The Client acknowledges that consistent effort and adherence to instruction are key factors in achieving desired results, and outcomes will vary accordingly.

10. MEDICAL EMERGENCY CONSENT

10.1 The Client authorizes the Studio to obtain emergency medical care on their behalf if deemed necessary. The Client accepts financial responsibility for any medical services rendered.

11. VALET AND PARKING GARAGE SERVICE

11.1 By using the valet and parking garage service provided by Chamiers Core the Studio, the Client acknowledges and agrees that the Studio, its owners, officers, employees, agents, and affiliates shall not be responsible or liable for any loss, theft, damage, or destruction of the client's vehicle or any personal property contained therein, whether caused by negligence, accident, or otherwise. Use of the valet service and/or parking garage is entirely at the client’s own risk, and the client assumes full responsibility for their vehicle and property.

11.2 By utilizing the valet service and parking garage, the client expressly releases, waives, and discharges the Studio from any and all claims, demands, or causes of action arising out of or related to the use of the valet service. The client/guest further agrees to indemnify and hold harmless the Studio, its owners, officers, employees, agents, and affiliates from any claims, losses, damages, or expenses arising from the use of the valet service.

11.3 Use of the valet service and parking garage constitutes acknowledgment and acceptance of this liability waiver.

12. FORCE MAJEURE

12.1 The Studio is not liable for failure to provide services due to circumstances beyond its control, including natural disasters, pandemics, government action, or other unforeseeable events.

13. GOVERNING LAW AND JURISDICTION 

13.1 This Agreement is governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Chennai, Tamil Nadu.

14. SEVERABILITY 

14.1 If any part of this Agreement is deemed invalid, the remaining provisions shall remain enforceable.

15. ENTIRE AGREEMENT 

15.1 This document represents the full agreement between the Client and the Studio regarding liability and supersedes any prior communications or agreements.

16. AMENDMENTS AND NOTICES 

16.1 The Studio may amend its terms and policies periodically. Reasonable efforts will be made to notify Clients of changes through text, email, app notifications, or website updates.

16.2 The Studio is not liable for any missed communications or updates. It is the Client’s responsibility to regularly check communication channels including texts, emails, and Studio announcements.

16.3 The Studio reserves the right to request the Client to re-sign this Agreement periodically or upon significant operational changes.

16.4 The Client is responsible for staying informed of such updates. Continued participation constitutes acceptance of the changes.

17.  INTERNAL RESOLUTION BEFORE ESCALATION

17.1 The Studio and the Client mutually agree to make reasonable efforts to resolve any concerns, misunderstandings, or disputes through direct and respectful verbal communication before initiating any formal complaints, disciplinary measures, or legal proceedings.

17.2 Both parties acknowledge that good faith dialogue and internal resolution serve the best interest of maintaining a healthy, professional, and collaborative working environment.

17.3 Where possible, concerns shall be raised promptly and in private with Studio management. The Client may request to clarify terms, raise grievances, or discuss potential conflicts before further action is considered.

18. INDEMNITY

18.1 The Client expressly agrees to indemnify, defend, and hold harmless the Studio, its owners, directors, employees, instructors, staff, agents, contractors, affiliates, successors, and assigns against any and all claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or related to:

• The Client’s participation in Studio activities, use of facilities, equipment, or services;

• The Client’s breach of any provision of this Agreement;

• The Client’s negligent or intentional acts or omissions;

• Any claims made by third parties arising out of the Client’s actions while on Studio premises or during participation in Studio-related activities.

19. LEGAL AGE AND UNDERSTANDING

19.1 The Client certifies that they are 18 years or older. Clients under 18 require a parent or legal guardian’s signature.

19.2 The Client affirms that they have read this agreement in full and understood its contents. The Client affirms that by signing, the Client is willingly waiving certain legal rights and remedies, including the right to sue. The Client agrees to sign this voluntarily and without any coercion.